Q - What is the best way to contact you?

A - We do our best to answer any questions quickly. The best way to contact us is via our email, support@aakip.com.


Q - When will my order be shipped?

A - Your order will be shipped within 1 to 3 business days.


Q - How long will it take for my order to arrive?

A - For the free standard shipping, your package should arrive within 14 and 25 business days. Please note that we cannot control unexpected delays at your country's customs or post office.


Q- It's been over 25 days, and I am still waiting to receive my order. Where's my package?

A- If your order was not a pre-order, then there is a chance your package would be delayed by your country's customs or local post office. In this case, please get in touch with us so we can find a solution.


Q - I need my order ASAP, so which shipping option should I choose?

A - If you have time limitations, we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.